Terms and Conditions
TERMS AND CONDITIONS
Welcome to Adviceonline.co
Thank you for using our Services. The Services are provided by [Advice for Marketing Services, located in [Jeddah, Makkah Province, Saudi Arabia].
AdviceOnline.co is created by professional individuals, and its interest is to improve the coordination of care by connecting you with experts in the field you seek. Concretely, it allows you to connect with advisors in different fields and promote audio and video consultation wherever you are in the world.
You should exercise extreme caution when considering the content of AdviceOnline.co and use it responsibly whenever you seek advice/consultancy from AdviceOnline.co.
Do not rely on the content provided by AdviceOnline.co as being professional advice. We want to make your experience on AdviceOnline.co as reasonably beneficial and as useful as possible. For this reason, we have developed terms and conditions ("Terms") for your use of the Advice Online website ("Website").
By using our Services, you agree to these terms and conditions. Kindly read them carefully before using the (www.adviceonline.co) to benefit from our diverse e-services (legal, medical, beauty, nutrition, arts, and education, etc ).
Using our Services
By accessing and/or using the Advisor Portal, you identify, request, and consent on the following:
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You need to create an account on AdviceOnline.co to use our Services. You may create your own AdviceOnline.co account. You may hold only one account. To protect your AdviceOnline.co account, keep your password confidential. You are responsible for any activity that happens on or through your AdviceOnline.co account. If you discover any unauthorized use of your password or Adviceonline.co account,immediately contact the AdviceOnline.co Help Center.
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You will submit accurate, correct, complete, and updated information about yourself.
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AdviceOnline.co enables the transfer of files between Users and Advisors. When opening such a file attachment, it is your responsibility to scan the data with an anti-virus software application.
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You agree that the Services available to you on AdviceOnline.co Platform, allow you (i) to access the Directory and the Advisors files referenced in the Directory to put you in a relationship with the Advisor of your choice, (ii) book an appointment with the Advisor via the site audio or video consultation.
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You agree and acknowledge that the Directory Service allows you to search for an Advisor in accordance with different criteria ( specialty, experience, languages spoken, etc.) and to access the Advisor's file for the purpose of making an appointment with the Advisor.
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You are aware that the AdviceOnline.co Platform transmits each appointment in real-time to the Advisor. You are aware that you can also manage your appointments or modify them and follow the history of your past and future appointments.
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You acknowledge and accept that the consultation is done by either audio or video consultation, whichever suits your case/inquiry. In the case of medical consultation, the Advisor may require video consultation, and you agree to abide by the requirements of the Advisor to get the desired results that will benefit you. In the case of medical consultation, the video and/or audio consultation is not an emergency service. In case of an emergency, the User must call 911 or go to an emergency service according to their emergency.
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You will not violate any applicable laws, rules, regulations, or ethical codes.
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You will not stalk, threaten, or harass (verbally or through writing) any Advisor on AdviceOnline.co or infringe on or attempt to infringe on their privacy. If we found out you did, we reserve the right to terminate and suspend your membership and/or sue you.
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You are not to misuse or abuse our Services. To not interfere with our Services or try to access them in a way other than what we provide. You can use our Services only as permitted by the laws of the Kingdom of Saudi Arabia. We may suspend, ban, or stop providing our Services to you if you do not follow our policies or these Terms and Conditions or if we are investigating suspected misconduct.
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You undertake that your use of the Service does not affect or compromise the stability, security, and quality of the Services, AdviceOnline.co infrastructure, programs, or networks of other users of the AdviceOnline.co or third parties. If AdviceOnline.co finds that the use of the Services by you jeopardizes or alters the stability, security, and quality of the Services, infrastructure, programs, networks, or infrastructure of the Company, other users of AdviceOnline.co or third parties, AdviceOnline.co reserves the right to suspend the Services, without prior notification.
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The User Account is a personal space used by the User to access the Services, online appointment booking on the Site for audio or video consultation, shared medical files, or information.
Modification and Termination of Services
AdviceOnline.co may modify or discontinue, temporarily or permanently, any Service part of the Advisor Platform, with or without notice to the User without liability to the user or any third party. AdviceOnline.co, in its sole discretion and for any reason, may terminate user's participation in the Advisor Platform and refuse any and all current or future use by a member of the Advisoronline.co Platform.
No refund of the Service can be passed on to the User.
We'll post notice of modifications to these terms on this page. We'll post notice of modified additional terms in the applicable Service. Changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should immediately discontinue your use of that Service.
Fees and Payments
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You will be subject to payment when you decide to book an appointment with an Advisor under Adviceonline.co. You accept that AdviceOnline.co will directly charge you with the amount (VAT inclusive, whichever applies to that period).
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All interactions between you and an Advisor is billed through the AdviceOnline.co.
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You agree to abide by the pricing terms agreed upon with an Advisor while using the Advisor Platform. And to pay to Adviceonline.co all fees for Services rendered to you by Advisors.
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You may make payments by using the credit card or debit card you have on file with Adviceonline.co.
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All amounts displayed on the Advisor Platform are in Saudi Riyals, and You will be charged in Saudi Riyals.
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You will ensure that all credit card and payment information you provide is accurate and correct. And that you are fully authorized to use this credit card, and payment information and your credit card have sufficient funds. You may be required to verify your account or payment method via phone or email.
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You are aware that the price of the consultation varies between different Advisors and the prices are listed for each Advisor for a specific duration of time and that the prices vary according to the duration of the consultation. No cost shall be subject to any bargaining.
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You are aware that once you book an appointment with an advisor for a fixed time, AdviceOnline.co will automatically charge you with the full amount, regardless of the completion or incompletion of the duration of the session with the Advisor. Therefore, you acknowledge that in case of incompletion for whatever reason, you will not get a refund of the rest of the amount.
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If you desire to extend the duration of the consultation, an alert will appear on your screen, informing you of the remainder of the time. If you wish to prolong the time of the consultation, you will choose the "extend the session" option appearing on your screen.
This option is only valid if the Advisor agrees on prolonging the session. Each Advisor has their own time-unit and their own pricing per time-unit for extending the session. You will be charged the extra time according to the pricing chart listed for each Advisor individually.
Once you extend the session you will be charged with the full amount specified for each Advisor. You are aware that if you do not use all of the duration of the consultation, you can not use it in the future nor get a refund of the remainder of the amount.
You agree that adviceonline.co is in no way liable for any dispute between you and any of the Advisors on AdviceOnline.co relating to the payment by you, of the price of extra-time for consultation duration exceeding the initially booked period with the advisor.
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You agree that once you finish the consultation, you will receive the receipt via the email address you provided when creating your account on adviceonline.co website, corresponding to the session’s price.
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AdviceOnine.co’s billing system is not fault-free; therefore, AdviceOnline.co shall not be liable for any problems, miscalculations, or malfunctions in processing payments.
Privacy Policy
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As a User of our services, the collection, use and sharing of your personal data is subject to this Privacy Policy.
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The Adviceonline.co Policy explains how we treat your personal data and protect your privacy when you use our services. By using our services, you agree that AdviceOnline.co can use your data in accordance with our privacy policies, available at___https://adviceonline.co/privacy-policy__
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Privacy Policy; by accessing and/or using the Advisor Platform, you agree to the terms of AdviceOnline.co Privacy Policy at__https://adviceonline.co/privacy-policy__
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Log-in Credentials; you are responsible for maintaining the confidentiality of your password, username, and any other security information related to your account. You are fully responsible for all activities that occur under your account.
Disclaimers and Warranties
We provide our Services using a reasonable level of care and skill, and we hope that you enjoy using them. There are certain things that we do not promise about our Services.
USER ACKNOWLEDGES AND AGREES THAT ADVICEONLINE.CO PLATFORM IS PROVIDED "AS IS" AND THEREFORE WILL NOT HAVE ANY CLAIM OR DEMAND AGAINST ADVICEONLINE.CO, OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS.
THEREFORE, NEITHER ADVICEONLINE.CO NOR ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, REPRESENTATIVES, OR AGENTS MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE OUR SERVICES "AS IS." USE OF THE ADVISOR PLATFORM IS AT THE MEMBER'S SOLE RISK. WE EXCLUDE ANY AND ALL WARRANTIES.
AdviceOnline.co does not assume, and will not be liable for: (1) the accuracy or availability of the adviceonline.co Platform; or (2) any damages or injury arising from or related to the adviceonline.co Platform and/or any opinion, response, advice, recommendation, information, and/or other Service provided or not provided by any Advisor. Adviceonline.co does not guarantee that Adviceonline.co's Service will be uninterrupted or that it will be timely, secure, or error-free.
Links and Advertisements
Adviceonline.co website may contain links or other content (including advertisements on its behalf or paid advertisements on behalf of third parties) related to web sites, products and/or services offered by third parties and Adviceonline.co has no control over any such linked content or anything provided by any such third party. The User acknowledges and agrees that Adviceonline.co is not responsible for such third party links, content, web sites, products or services and will not be responsible or liable for anything related to it and agrees that Adviceonline.co will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged by or in connection with the use of or reliance on any such link, web site, content, product and/or service.
Intellectual Property
Adviceonline.co website contains copyrighted material, trade secrets, trademarks, patents, and other proprietary information owned by Adviceonline.co (“Intellectual Property”), one of its affiliated companies, or its licensors. This Agreement does not grant to the User any rights to any Intellectual Property appearing on the Sites or any services offered by Adviceonline.co.
The User may not create any derivative or similar work or technology based upon any Intellectual Property of Company, an affiliated company, or its licensors. Users may not sub-license, assign, transfer, sell, or make any other commercial use of his or her membership in the Sites.
The company, its affiliated companies, or its suppliers, are the sole owners of all Intellectual Property.
Except as otherwise expressly set forth or provided in this Agreement, Company, its affiliated companies or its suppliers shall retain all ownership rights in and to all Intellectual Property and content displayed on the Sites, including copies of data transferred or received by User through the sites. This section shall survive the expiration or termination of this Agreement.
Any form of total or partial copy, aspiration, and reproduction of the database produced and operated by the Adviceonline.co Platform is strictly prohibited without its prior written consent.
Limitation of Liability
YOU ACKNOWLEDGE, AGREE AND ACCEPT THAT THE RESPONSIBILITY OF ADVICEONLINE.CO IS LIMITED TO MAKING THE WEBSITE AND THE SERVICES AVAILABLE, WITHOUT ANY RESULTING COMMITMENT OR GUARANTEE BEING PAYABLE BY ADVICEONLINE.CO ABOUT THE BEHAVIOR OR COMPETENCE OF THE ADVISORS.
TO THE EXTENT PERMITTED BY LAW, ADVICEONLINE.CO AND ADVICEONLINE.CO'S AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, REPRESENTATIVES, OR AGENTS WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE ADVICEONLINE.CO PLATFORM IS TO STOP USING THE ADVICEONLINE.CO PLATFORM.
THE TOTAL LIABILITY OF ADVICEONLINE.CO AND ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, REPRESENTATIVES, AND AGENTS FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES,(I) IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES OR (II) 1000 SAUDI RIYALS.
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You are fully aware and agree that Adviceonline.co only intervenes as a technical intermediary, supplier of a Service which allows the connection between you and the Advisor to reasonably ensure an advice/consultation via the Adviceonline.co Platform.
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You acknowledge and agree that the connection between you and the Advisor within Adviceonline.co Platform, whether through audio or video consultation, as well as any exchange, advice, and recommendations between you and Advisor, that may result from this connection, construes a direct contractual relationship between you and Advisor, and that AdviceOnline.co is wholly excluded.
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You accept and agree that AdviceOnline.co cannot be held responsible for the accuracy or inaccuracy of any consultation given by any Advisor on AdviceOnline.co Platform.
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You accept and agree that any advice/consultation offered via the AdviceOnline.co Platform is merely a second opinion and should not be treated by you as more than secondary. Therefore, you agree that you are capable of distinguishing the meaning of a second opinion by our Advisors and that you must use your own judgement as to the use of the Material and Advice given by the Advisors under AdviceOnline.co.
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You fully acknowledge and are aware that Adviceonline.co does not provide any guarantee or assurance certificate concerning the reliability, punctuality, quality, adequacy or availability of the services, or that the provision of the services will be without interruptions or errors.
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You agree that Adviceonline.co also does not guarantee the quality, adequacy, security, or capacity of the consultations/sessions (audio or video).
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You agree that Adviceonline.co can in no way be held responsible by you for any failure by the Advisor to any one of its ethical obligations and commitments. You cannot depend on Adviceonline.co as a guarantee in the event of a dispute relating to the violation of said obligations.
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You are aware that Adviceonline.co is in no way responsible for any cancellation or unavailability of the Advisor after the scheduling of an appointment by you via the Online Appointment Service.
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Advisors registered on the Adviceonline.co Platform exercise their professional practice independently, according to their ethical, legal, and regulatory personal obligations and under their exclusive responsibility.
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Adviceonline.co is only an intermediary between the user and Advisor, allowing them to carry out a remote consultation by video or audio transmission, sending documents electronically and securely, and paying for the consultation online.
Cancelation Policy
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In the event the User wishes to cancel their appointment, they must inform us via the cancellation option offered on the website at least 24 hours before their appointment. This cancellation form is accessible via the appointment confirmation email received by the User.
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Adviceonline.co informs the User that the scheduling of an appointment via the Online Appointment Service constitutes a firm commitment on the User's part to attend the booked session. The User is permitted to cancel the session up to 24 hours prior to the appointment. However, any failure to cancel a scheduled appointment, in the allowed window of time, will hold the User responsible for the full payment of the session, and no refunds will be made on AdviceOnline.co’s behalf.
Special Provision for Medical Consultations
INCLUDING THE TERMS AND CONDITIONS STATED HEREIN, "SPECIAL PROVISION FOR MEDICAL CONSULTATIONS," IS SPECIFICALLY CRUCIAL AND DESIGNED FOR MEDICAL CONSULTATIONS. ALL THE INFORMATION STATED UNDER "SPECIAL PROVISION FOR MEDICAL CONSULTATIONS" DOES NOT NEGATE ANY PROVISIONS STATED HEREIN. "SPECIAL PROVISIONS FOR MEDICAL CONSULTATIONS" IS TREATED AS A PART OF THESE TERMS AND CONDITIONS AND IS NOT LESS OR MORE IMPORTANT THAN ALL THE TERMS AND CONDITIONS STATED HEREIN (UNLESS SPECIFICALLY AND CLEARLY STATED). ALSO, THIS CLAUSE COMPLETES THE ENTIRE TERMS AND CONDITIONS HEREIN.
· You agree that a medical consultation through audio or video call does not suffice, as physical examination of the patient does remain the prevailing method. You should treat Adviceonline.co's process of consultation as merely a second opinion. Adviceonline.co does not replace in any way the doctor treating the patient, who remains his primary contact.
You agree that the optional information you submit before the consultation helps the Advisor in optimizing their medical advice.
· You declare the accuracy of any submitted information for your medical situation or to that of the Third Party on whose behalf you make an appointment. You cannot hold Adviceonline.co responsible, at any given time, for the inaccuracy, incompleteness, obsolescence, wrongfulness, of the information entered by the client for himself or the Third Party.
· On Adviceonline.co no formal medical diagnosis, treatment, or prescriptions are allowed for the time being .
ALL INFORMATION PROVIDED ON ADVICEONLINE.CO OR IN CONNECTION WITH ANY COMMUNICATIONS SUPPORTED BY ADVICEONLINE.CO, INCLUDING BUT NOT LIMITED TO COMMUNICATIONS WITH ADVICEONLINE.CO MEDICAL EXPERTS IS INTENDED TO BE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND IS IN NO WAY INTENDED TO CREATE A PHYSICIAN-PATIENT RELATIONSHIP AS DEFINED BY ANY LOCAL OR INTERNATIONAL LAW; ADVICEONLINE.CO IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL DIAGNOSIS OR TREATMENT, AND RELIANCE ON ANY INFORMATION PROVIDED BY ADVICEONLINE.CO OR ANY ADVICEONLINE.CO MEDICAL EXPERTS IS SOLELY AT YOUR OWN RISK.
· The use of Adviceonline.co does not create a doctor-patient relationship. Adviceonline.co contains content and may help you identify services or may offer assistance.
· Content and services on Adviceonline.co, are for your information and should be used for informational purposes only. Our content and services are not a substitute for medical advice, diagnosis, treatment, or care from your physician.
Remember to never use adviceonline.co content or services in a potential or actual medical emergency.
Invalidity
If any one or more of the provisions contained in this Agreement should be determined to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of the Agreement shall not in any way be affected or impaired thereby.
Governing Law
This Agreement shall in all respects be governed by and be construed in accordance with the laws of The Kingdom of Saudi Arabia.
General
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Adviceonline.co undertakes to create the User Profile, based on the information provided by the User when registering.
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The User acknowledges and claims full responsibility for the usage of his Identifier Codes on the website. Thus the User waives his right against Adviceonline.co of any action or claim concerning the loss of data resulting from the failure or the fraudulent use of its Identifier Codes.
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The User undertakes to perform under his Identifier Codes all acts within his User Account. He commits to keep his Identifier Codes secret and not to disclose them in any form whatsoever.
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The User is solely responsible for the use made of his Identifier Codes, even if the User pre-registers his Identifier on his computer, his mobile phone, or any other type of equipment, thus allowing automatic connection to Services. In this regard, the User is required to ensure that at the end of each session, he effectively disconnects from the Services, in particular when he accesses the Services from a public computer.
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The User must appear at least 5 minutes before the scheduled time for the audio or video session, to ensure the quality of the connection and the video and audio transmission and in a sufficiently bright and quiet place to allow quality audio or video consultation. The User is put on hold while the Advisor activates the start of the live video or audio meeting. Under no circumstances can Adviceonline.co be held responsible for any delay or cancellation of any Advisor.
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In the event of a malfunction of any kind whatsoever during the audio or video consultation, the User must immediately inform Adviceonline.co via an online form available on the Platform in the Teleconsultation space.
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Each User may at any time terminate the subscription to their Account.
About these Terms
These Terms and Conditions are applicable, and the User undertakes to comply with them throughout the use of our Services.
Subsequent changes to these Terms and Conditions will be enforceable against Users from the time they are posted online. The User is duly informed of this online posting by a message displayed when they log in for the first time following online posting. The User who does not accept the Terms and Conditions as modified will thus have the option of ceasing to use the Website.
If one or more provisions of these Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a decision which has become final of a competent court, the other stipulations of these Terms and Conditions will keep their strength and their reach.
If necessary, Adviceonline.co undertakes to immediately delete and replace said clause with a legally valid provision.
The provisions of these Terms and Conditions express the entire agreement between the User and Adviceonline.co. They prevail over any proposal, exchange of letters before and after agreeing to these Terms and Conditions.
Before validating the creation of your account and being able to use the services accessible only via this account, you must first read these Terms and Conditions, actively accept them, and expressly inform Adviceonline.co by checking the following boxes:
▯ I accept the Terms and Conditions of the Adviceonline.co website.
This step is decisive, and the User cannot check this box without first having read and accepted all the clauses of these Terms and Conditions.
The User has a right to withdrawal from the services, which he can exercise at any time by deleting his User Account within this period. However, the User cannot use this right concerning audio or video consultation. Therefore, the User cannot exercise his right of withdrawal to cancel a consultation (video or audio) or an appointment with the Advisor.
These Terms and Conditions were updated on April 18, 2020